Distance Sales Agreement

1.1. Seller

Company: VETUX PHARMA İLAÇ VETERİNERLİK SANAYİ TİCARET LİMİTED ŞİRKETİ (“VetUX” or the “Seller”)

Address: Velibaba, Narin Sk. No:8, 34896 Pendik/İstanbul, Türkiye

Tax No: 9250973888

Email: info@vetuxlondon.co.uk

Website: vetuxlondon.com

1.2. Buyer

The name / company title, address, telephone and email declared by the Buyer when placing the order apply; these details appear in the order record and in the order summary sent to the Buyer.

The Seller and the Buyer are referred to individually as a “Party” and together as the “Parties”.

The subject of this Agreement is to determine the rights and obligations of the Parties, pursuant to Consumer Protection Law No. 6502 (the “Law”) and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188, the “Regulation”), in relation to the sale and delivery of the product(s) whose characteristics and sale price are set out below and which the Buyer has ordered electronically via the Seller’s website vetuxlondon.com or via a payment page sent to the Buyer as a link and operated on the infrastructure of the payment institution PayTR (PayTR Ödeme Hizmetleri A.Ş., www.paytr.com).

The Buyer acknowledges and declares that, before confirming the order, they have read and confirmed electronically the Seller’s company details, the essential characteristics of the product, the sale price, the payment method, the delivery terms and the preliminary information notice regarding the right of withdrawal.

The type, kind, quantity, brand/model, sale price (VAT included), payment method and delivery details of the product are as stated on the order confirmation page and in the order summary / invoice sent to the Buyer by email or SMS, and this information forms an integral part of this Agreement.

4.1. The Buyer accepts that they have read and understood all preliminary information regarding the essential characteristics, sale price, payment method and delivery of the product referred to in Article 3, and have given the required confirmation electronically.

4.2. The product is delivered to the address stated by the Buyer at the time of the order, within the shipping/delivery period stated in the order and in any case within the statutory maximum of 30 (thirty) days.

4.3. Where the product is to be delivered to a person/entity other than the Buyer, the Seller cannot be held liable if that person/entity refuses to accept delivery.

4.4. The Seller is responsible for delivering the product intact, complete, in accordance with the specifications stated in the order and, where applicable, together with any warranty certificates and user manuals.

4.5. Delivery of the product is subject to this Agreement having been confirmed electronically and the price having been collected via the PayTR payment infrastructure using the payment method chosen by the Buyer. If the price is not paid for any reason or is cancelled in the records of the relevant bank/PayTR, the Seller is released from the obligation to deliver the product.

4.6. If, after delivery, the relevant bank or financial institution fails to pay the price of the product to the Seller because the Buyer’s payment instrument has been used without authorisation by third parties, the Buyer is obliged to return the delivered product to the Seller within 3 (three) days, with shipping costs borne by the Seller.

4.7. If the Seller is unable to deliver the product within the agreed period due to force majeure (natural disaster, war, terrorism, civil unrest, changes in legislation, strike, lockout, major failure of production/communication facilities, etc.), it shall notify the Buyer immediately. In such a case the Buyer may request cancellation of the order, replacement of the product with an equivalent one where available, or postponement of delivery until the impediment is removed.

5.1. The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from delivery of the product to the Buyer or to the person/entity at the address indicated by the Buyer, without giving any reason and without paying any penalty.

5.2. It is sufficient to give written notice to the Seller within that period. The Buyer may give notice using the Withdrawal Form annexed to this Agreement (Annex 1) or by way of any clear statement.

5.3. Where the right of withdrawal is exercised:

• The Buyer must send the product, together with its invoice and any gift/promotional items delivered with it, to the Seller’s return address stated above within 10 (ten) days of giving notice of withdrawal.
• The return shipping cost is borne by the Seller under the Distance Contracts Regulation. The return is made free of charge through the courier company used to send the product to the Buyer.
• The Seller refunds the full amount collected, using a means appropriate to the payment instrument used by the Buyer, within 14 (fourteen) days at the latest from receipt of the withdrawal notice and following receipt of the returned product.
• For the return to be accepted, the product must not have been used or damaged beyond ordinary handling and must remain resaleable in terms of its packaging, labels and protective seals.

5.4. The withdrawal period starts on the day the contract is concluded for service contracts, and on the day the Buyer or the third party designated by the Buyer takes delivery of the goods for contracts concerning the supply of goods.

Pursuant to Article 15 of Law No. 6502 and Article 15 of the Distance Contracts Regulation, the Buyer may not exercise the right of withdrawal in the following cases:

• Contracts for goods or services whose price varies with fluctuations in financial markets and which are outside the Seller’s control,
• Contracts for goods prepared in line with the Buyer’s requests or personal needs (bespoke formulated food/supplements, etc.),
• Contracts for the supply of goods that are perishable or liable to expire (pet food, food supplements, etc.),
• Contracts for goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons (including opened food, vitamin/supplement and care product boxes or bottles),
• Contracts for goods that become mixed with other products after delivery and cannot by their nature be separated,
• Contracts for services performed instantly in an electronic environment or for intangible goods delivered instantly to the consumer,
• Contracts for services whose performance has begun with the Buyer’s approval before the withdrawal period expires.

Products falling within the above exceptions are clearly indicated on the order/product page and/or in the annex to this Agreement. For unopened food/supplement products in original, resaleable condition, the standard right of withdrawal under Article 5 is reserved.

If the Buyer defaults on credit card transactions, the cardholder accepts that they will pay interest under the credit card agreement with their bank and will be liable to that bank. In such a case the bank may take legal action; any resulting costs and legal fees may be borne by the Buyer. The Buyer accepts that the Seller is not liable for losses arising from late performance of the debt.

In disputes arising from the performance of this Agreement, the Consumer Arbitration Committees and Consumer Courts at the place of residence of the Buyer or the Seller have jurisdiction, within the monetary limits announced annually by the Ministry of Trade.

By confirming the order and completing payment, the Buyer declares that they have read, understood and accepted all terms of this Distance Sales Agreement. The Agreement enters into force on the date it is confirmed electronically / payment is made by the Buyer.

Seller: VETUX PHARMA İLAÇ VETERİNERLİK SANAYİ TİCARET LİMİTED ŞİRKETİ

Buyer: By electronic confirmation / payment record.

Complete and send this form only if you wish to exercise your right of withdrawal from the contract.

To: VETUX PHARMA İLAÇ VETERİNERLİK SANAYİ TİCARET LİMİTED ŞİRKETİ — Velibaba, Narin Sk. No:8, 34896 Pendik/İstanbul, Türkiye — info@vetuxlondon.co.uk

I hereby give notice that I withdraw from the contract of sale of the following product:

• Order date
• Delivery date
• Product name / code
• Buyer’s name
• Buyer’s address
• Date
• Signature (if notified on paper)